Three network down - as it happened: Latest news as mobile provider hints at way to fix signal and internet after it stops working
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Your support makes all the difference.Three’s UK mobile network has been down for several hours, pushing users on to social media to complain – if they are lucky enough to have WiFi service.
Details on what caused the outage were not immediately available as Three’s website is also down, and its Twitter accounts silent early on Thursday morning.
The Independent has contacted Three for more information.
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Welcome to The Independent's live coverage of the nationwide Three mobile service outage.
The customer support team on Twitter has replied to its first complaint, but users aren't happy.
A customer had complained they were unable to validate their email address.
Three's Twitter account is still suggesting that it is a problem with individual users' phones or SIM cards – which doesn't seem to line up with the fact that the issue is being reported all across the country, all at the same time.
Reports of issues are rising rapidly, according to the site Down Detector. (Though that might just be a consequence of people waking up and realising their phones have stopped working.)
Three support account replies to customers
The Three Support account has started replying to affected customers, but only directly. Neither the official account or the dedicated support account have tweeted publicly about the issue at all.
Issues seen across entire country
The issue is happening basically everywhere, according to Down Detector.
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