Sky Mobile down – live: Network provider ‘working’ to fix issues after mass outage

A Sky Mobile spokesperson said: “Some of our customers have been experiencing issues with their Sky Mobile services.

“The problem has now been resolved, however a small proportion of customers may still be experiencing intermittent issues making and receiving calls while our systems get back to normal.

“We’re sorry for any inconvenience and as a gesture of goodwill Sky Mobile customers will not be charged to use data in the UK over the coming weekend.”

Sky Mobile users continue to report issues with their service after thousands said they experienced outages.

Writing on Twitter, one person said, “I’m still having network issues causing issues at work”, suggesting they weren’t able to make calls or use the internet.

Another customer said they too could not “make or receive calls”. “This has been going on 24 hours now,” the person added.

Sky Mobile is still working to resolve issues with its service after thousands of people reported outages on Tuesday.

In a post on Twitter, the network said “our teams are aware of issues with Sky Mobile services.

“We don’t have a timeframe at the moment but teams are working to resolve the issues ASAP”.

So, is it possible to receive a refund if you have experienced outages?

Yes, but the level of compensation and how you can claim it depends on the problem.

In April 2021, Ofcom introduced a piece of legislation called the Automatic Compensation Scheme, which entitles both broadband and landline customers from selected providers to money back if they do experience outages.

Eleanor Noyce reports.

Sky customers were still experiencing issues with the service on Wednesday following a major outage yesterday.

Some 152 users reported having problems with the provider at 6.30am this morning, according to the Downdetector website.

Around 87 per cent of these were in relation to Sky’s mobile service, 12 per cent about its internet and 1 per about TV.

Following complaints about major outages from Sky Mobile customers, the company has launched an investigation into the causes of the issue.

The problem seemed to begin around 2pm on Tuesday afternoon, with both Sky and O2 services receiving thousands of user reports via online outage monitor Downdetector.

As customers took to social media to voice their concerns, the Sky Help Team confirmed that it was looking into the issue. O2 outages have since been linked to users being unable to reach Sky Mobile customers, rather than a specific problem with the O2 network itself.

Sky Mobile has suffered a major outage, with users saying they are unable to connect to mobile internet.

Online outage monitor Downdetector registered thousands of user reports about issues with Sky Mobile on Tuesday afternoon.

The issue appeared to begin just after 2pm, with both mobile networks going down simultaneously.

Sky Mobile customer complaints appear to be centred in London, Manchester and Glasgow.

Downdetector’s latest outage map also shows customers in Cardiff, Birmingham and Nottingham are wrangling with connectivity issues.

Following complaints about major outages from Sky Mobile customers, the company has launched an investigation into the causes of the issue.

The problem seemed to begin around 2pm on Tuesday afternoon, with both Sky and O2 services receiving thousands of user reports via online outage monitor Downdetector.

As customers took to social media to voice their concerns, the Sky Help Team confirmed that it was looking into the issue. O2 outages have since been linked to users being unable to reach Sky Mobile customers, rather than a specific problem with the O2 network itself.