Letter: A lesson in customer relations for Harrods
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Your support makes all the difference.Sir: My son Charlie, aged 11, was refused entry to Harrods because he was carrying his school bag, which is a green rucksack.
We were on our way to renew his uniform, which can only be bought at that store. No entry, no uniform, no sale.
Yours faithfully,
LULU SINCLAIR
London, SW11
30 April
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