Martin Lewis explains what to do if a bank won't refund you after scam

01:12

Martin Lewis explains what to do if a bank won’t refund you after a scam

Martin Lewis has explained the steps to take when a bank will not issue a refund for money a customer has been scammed out of.

On his BBC podcast, The Martin Lewis Podcast, the MoneySavingExpert founder said that there are “long and complicated rules” about when a refund may be issued.

Mr Lewis explained that there is a “high uphold” rate if customers were to complain to to the free Financial Ombudsmen service.

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