Travellers complain about 'dirty facilities' in bad holiday reviews more than anything else
Unsurprisingly, the survey found that holidaymakers are much more likely to give a bad review than a good one
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Your support makes all the difference.We do love a good moan about a bad holiday don’t we, Britain? But what drives us madder than anything else while we are trying to relax by the pool? According to a recent survey, Brits complain more about ‘dirty facilities’ than anything else.
Asking 2,172 UK citizens about their holiday experiences, holiday home insurance provider Schofields found that 88 per cent of Brits who had a bad experience on holiday and made a complaint mentioned ‘dirty facilities’ as one of the main reasons for their negative review.
71 per cent of Brits commented that the ‘accommodation was not as advertised’, and 65 per cent that they were in a ‘bad location’.
Rounding off the top five complaints were ‘rude staff/locals’, mentioned by 58 per cent of Brits, and ‘did not like the area’ by 53 per cent.
Holiday makers who had bad experiences on holiday were also asked if they had taken any action to address the problem to which 26 per cent of people said they had not.
Unsurprisingly the survey found that holidaymakers are much more likely to give a bad review if they have a bad experience, with 69 per cent of people having had a bad experience complaining compared to the 37 per cent of Brits who left positive reviews after a good experience.
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