Stay up to date with notifications from The Independent

Notifications can be managed in browser preferences.

‘Adulting is hard’: Ryanair trolls passenger for complaining about check-in rules

Airline’s social media team give ‘sassy’ reply

Travel Desk
Tuesday 14 February 2023 08:48 EST
Comments
Ryanair is known for sassy social media posts (Nicholas T Ansell/PA)
Ryanair is known for sassy social media posts (Nicholas T Ansell/PA) (PA Wire)

Your support helps us to tell the story

From reproductive rights to climate change to Big Tech, The Independent is on the ground when the story is developing. Whether it's investigating the financials of Elon Musk's pro-Trump PAC or producing our latest documentary, 'The A Word', which shines a light on the American women fighting for reproductive rights, we know how important it is to parse out the facts from the messaging.

At such a critical moment in US history, we need reporters on the ground. Your donation allows us to keep sending journalists to speak to both sides of the story.

The Independent is trusted by Americans across the entire political spectrum. And unlike many other quality news outlets, we choose not to lock Americans out of our reporting and analysis with paywalls. We believe quality journalism should be available to everyone, paid for by those who can afford it.

Your support makes all the difference.

An unsuspecting Ryanair passenger received a “sassy” comeback from the budget airline after criticising its check-in rules on Twitter.

The traveller in question tweeted: “Another reason not to fly Ryanair: If you don’t pay for pre-booked seats you can only check in max 24 hours before your departure, meaning you need to check in for your return while away, most likely forgetting and then costing €55 to do it at the airport if <2 hours before flight.”

The Irish low-cost carrier wasted no time in responding to the complaint - though instead of sympathy, its social media team took a dig at the passenger instead, reports MEN.

Ryanair’s Twitter account shared a screenshot of the complaint, alongside a picture with the word “reminder” circled in red and the caption “adulting is hard”.

Some social media users praised the company’s quick comeback, with one writing: “Flew with Ryanair several times and never forgot to check in even during a three day bender in Benidorm.”

Twitter user Salvu responded: “How can you forget to check in but still remember to go to the airport?”

Another user simply replied: “lol, sassy”.

It’s not the first time Ryanair’s social media team has taken the “sassy” approach.

In September 2022, a passenger who said they paid for a window seat on a Ryanair flight was trolled by the airline after complaining on social media.

Posting a photograph on Twitter, user @MartaVerse wrote “Seriously @Ryanair, I paid for the window seat,” posting a photo of the plane’s cabin door to the right of their seat.

In a light-hearted reply, the airline pointed out – using an annotated photograph – that the passenger was in fact next to something which did resemble a window.

In October, the airline tweeted that James Corden was “banned” from its flights.

It followed the actor and presenter coming under fire for allegedly shouting at serving staff in New York restaurant Balthazar, with Keith McNally, owner of the famed Manhattan eatery, saying he had chosen to “86” Corden as a result (an American term that means to refuse to serve a customer).

Following the edict, Ryanair, Europe’s biggest low-cost airline, issued its own ban with a tongue-in-cheek social media post.

The carrier tweeted, “James Corden BANNED from Ryanair”, along with a picture of the Late Late Show host on a plane with a red “no entry” sign plastered over his face.

Join our commenting forum

Join thought-provoking conversations, follow other Independent readers and see their replies

Comments

Thank you for registering

Please refresh the page or navigate to another page on the site to be automatically logged inPlease refresh your browser to be logged in