DLR down: Transport chaos for commuters after entire tube line suspended due to signal failure at West India Quay
The line was down until 2.15pm
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The entire length of the Docklands Light Railway (DLR) line in London was suspended on 18 September due to a signal failure at West India Quay.
The whole line was down from 9.15am, with problems first reported at 6.15am this morning.
It resumed a full service at 2.15pm, albeit with minor delays.
London Underground, London Buses and Southeastern accepted valid DLR tickets via any reasonable route for the duration of the stoppage, according to Transport for London (TfL).
The failure coincided with an event being held by the DLR called “Meet the Manager”, a Q&A at Canning Town from 7.30-9.30am. Billed as an opportunity to have any DLR questions answered, it is unlikely that many people were unable to get there during the line suspension.
Thousands of commuters also had their journeys disrupted.
Rachel May Quin tweeted: “Shout out to London DLR for a catastrophic service this morning and implementing a full suspension on all routes. You always know how to brighten my day.”
Meanwhile, Lisa Terry wrote on social media: “Great start to the day. Severe delays on London DLR so follow advice and go to London Bridge to get tube to Canary Wharf. London Bridge underground closed. OK, I’ll get the train to Waterloo East. Nope, London Bridge train station had closed behind me.”
The DLR twitter account replied to complaints, advising that customers could claim refunds for delayed journeys online.
“Our engineers are on site and are working hard to fix this,” said one customer service advisor. “I honestly can’t say at present when this will be resolved. Sorry for the disruption.”
The DLR is used by commuters to get to stations including Canary Wharf, Custom House for ExCel and London City Airport, a key hub for business travel.
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