Six-year-old boy ‘in tears’ after another passenger sits in his pre-booked window seat on flight
Mother says she pre-books window seats for her son to help with anxiety around flying
Your support helps us to tell the story
From reproductive rights to climate change to Big Tech, The Independent is on the ground when the story is developing. Whether it's investigating the financials of Elon Musk's pro-Trump PAC or producing our latest documentary, 'The A Word', which shines a light on the American women fighting for reproductive rights, we know how important it is to parse out the facts from the messaging.
At such a critical moment in US history, we need reporters on the ground. Your donation allows us to keep sending journalists to speak to both sides of the story.
The Independent is trusted by Americans across the entire political spectrum. And unlike many other quality news outlets, we choose not to lock Americans out of our reporting and analysis with paywalls. We believe quality journalism should be available to everyone, paid for by those who can afford it.
Your support makes all the difference.A six-year-old boy was left in tears after an “IT glitch” meant someone else was already sitting in his pre-booked window seat on a recent flight.
Ryan Bandli’s mother Adi had taken care to book her “very reactive” son, who struggles with flying, a window seat, which she said helps keep him calm.
Ms Bandli had booked the tickets for the late August flight with budget airline Ryanair’s Polish subsidiary, Buzz.
The family was flying from Budapest to Manchester after a holiday, before heading home to Stoke-on-Trent.
When Ms Bandli boarded the aircraft, she quickly saw a woman was sitting in the seat she’d reserved for Ryan. When she asked the other passenger about the mix-up, it seemed the woman had also been booked into the same window seat by Ryanair.
“Ryan likes to sit next to the window,” Ms Bandli told The Mirror. “It calms him down a bit and he likes to lean his head against the wall.”
She asked if the woman would consider moving for her son, but she refused.
Ryan was allocated an aisle seat by cabin crew, but his mother says he was left in tears and highly anxious throughout the nearly three-hour flight.
“Ryan was really upset and anxious and he cried,” she says. “He didn’t understand how this could happen. We sat separately and it was really stressful.”
“My poor child was crying. People gave him sweets and were so kind,” she added.
She says she had paid extra for three separate pre-booked seat reservations, costing between £15 and £30, as she knew Ryanair can separate families if they don’t reserve seating.
“How can something like this happen?” she said.
At first, Ryanair communicated with the family saying that Ryana had been swapped with an adult for the window seat because it was on an exit row; something that Ms Bandli refutes.
Eventually, Ms Bandli says Ryanair blamed a “computer glitch” for the mix-up, and said it has refunded the reservation cost.
A Ryanair spokesperson said: “This Buzz passenger’s seat was not sold twice; this misunderstanding was as a result of an isolated IT glitch. Unfortunately as the flight was fully booked, there were no other window seats available.
“Buzz regrets the inconvenience caused to Ms Bandli and her son and a member of our customer services team has contacted them directly.”
Join our commenting forum
Join thought-provoking conversations, follow other Independent readers and see their replies
Comments