Visa and Mastercard Customers report payment issues with bank cards amid technical issue

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Andrew Feinberg

White House Correspondent

Visa and Mastercard users have been hit by an unusual problem with making payments.

The problem appears to be a technical issues that have left purchases unable to go through. But both card operators said that the problems appear to have been related to other systems.

Both Visa and Mastercard confirmed that its users had problems with making payments and that it was investigating with its partners.

“We are aware that some cardholders are experiencing issues when making payments,” a Visa spokesperson had said. “While Visa’s systems are operating normally, we are working with our partners to investigate.”

Users ran into a run of problems from mid-morning UK time, according to tracking website Down Detector.

Mastercard said that the problems did not appear to be with its own systems, and that it was looking into the problem. But it was unclear when a fix might arrive given the complex nature of the problem.

“We are aware of some payment transaction issues at select merchants in the UK and are working with our partners to gather more information,” a Mastercard spokesperson had said. “There is no current indication that these issues are related to our network.”

Later, Mastercard said definitively that its systems were working as intended.

“We can confirm that the Mastercard network has been operating normally and that this morning’s issues were not related to our systems,” the company said.