TalkTalk apologises after image sharing site Imgur gets blocked for thousands of customers

TalkTalk said the temporary blocking was down to a 'network issue'

Doug Bolton
Thursday 12 May 2016 13:36 EDT
Comments
TalkTalk apologised for the accidental blocking
TalkTalk apologised for the accidental blocking (AFP/Getty)

Your support helps us to tell the story

From reproductive rights to climate change to Big Tech, The Independent is on the ground when the story is developing. Whether it's investigating the financials of Elon Musk's pro-Trump PAC or producing our latest documentary, 'The A Word', which shines a light on the American women fighting for reproductive rights, we know how important it is to parse out the facts from the messaging.

At such a critical moment in US history, we need reporters on the ground. Your donation allows us to keep sending journalists to speak to both sides of the story.

The Independent is trusted by Americans across the entire political spectrum. And unlike many other quality news outlets, we choose not to lock Americans out of our reporting and analysis with paywalls. We believe quality journalism should be available to everyone, paid for by those who can afford it.

Your support makes all the difference.

TalkTalk customers have complained after popular image sharing site Imgur appeared to have been blocked by the internet provider.

Users said on social media that Imgur, which is often used to host images posted on Reddit, was stubbornly refusing to load on their computers, even though they could access other websites like normal.

Some customers were able to access the site through VPNs, suggesting the problem lied with TalkTalk and not Imgur.

According to internet analysis company Alexa, Imgur is the 46th most popular site on the web, so thousands of TalkTalk customers are believed to have been affected.

TalkTalk acknowledged the problem, and have apologised for the outage. On the help page of its website, the company said: "We're aware that some of you are having trouble accessing the Imgur website."

"We know it's frustrating when parts of your TalkTalk service don't work as you'd expect and we're really sorry that you can't access this website at the moment."

A TalkTalk spokesperson put the blocking down to a "network issue". Reddit users noticed that the problem seemed to be down to one of TalkTalk's routers, explaining why Imgur was blocked for some customers.

After users flagged up the issue, the company said its engineers were solving the problem, and confirmed it had been "resolved" on Thursday afternoon.

Join our commenting forum

Join thought-provoking conversations, follow other Independent readers and see their replies

Comments

Thank you for registering

Please refresh the page or navigate to another page on the site to be automatically logged inPlease refresh your browser to be logged in