Sky broadband down: Internet service stops working, leaving customers unable to load web pages
Your support helps us to tell the story
From reproductive rights to climate change to Big Tech, The Independent is on the ground when the story is developing. Whether it's investigating the financials of Elon Musk's pro-Trump PAC or producing our latest documentary, 'The A Word', which shines a light on the American women fighting for reproductive rights, we know how important it is to parse out the facts from the messaging.
At such a critical moment in US history, we need reporters on the ground. Your donation allows us to keep sending journalists to speak to both sides of the story.
The Independent is trusted by Americans across the entire political spectrum. And unlike many other quality news outlets, we choose not to lock Americans out of our reporting and analysis with paywalls. We believe quality journalism should be available to everyone, paid for by those who can afford it.
Your support makes all the difference.Sky broadband has stopped working, leaving people unable to connect to the internet.
The issue has since been fixed, after network engineers traced the problem to a broken network card.
"Our broadband service is back up and running, and we’re sorry for the disruption caused to some of our customers this morning," a Sky spokesperson said.
Read More: Sky broadband offers
Earlier the network appeared to have broken, leaving users with no internet connection and no obvious fix to get it working.
"Our engineers are working hard to investigate and resolve the issues that are impacting customers' broadband services across parts of the UK," it wrote on its status page.
There were no issues with Sky TV or the associated apps, the company said.
Sky – along with BT, TalkTalk, Virgin Media and Zen Internet – is one of a range of internet companies that have promised to give customers refunds if their internet stops working for long enough.
The outage comes just days after Labour said it would provide free broadband and nationalise the country's internet infrastructure, should it win the election.
Join our commenting forum
Join thought-provoking conversations, follow other Independent readers and see their replies
Comments