O2 down: 4G and data still not working as outage also hits GiffGaff and Tesco Mobile
Affected phones, which may be every single O2 device, simply fail to show any kind of data connection
Your support helps us to tell the story
From reproductive rights to climate change to Big Tech, The Independent is on the ground when the story is developing. Whether it's investigating the financials of Elon Musk's pro-Trump PAC or producing our latest documentary, 'The A Word', which shines a light on the American women fighting for reproductive rights, we know how important it is to parse out the facts from the messaging.
At such a critical moment in US history, we need reporters on the ground. Your donation allows us to keep sending journalists to speak to both sides of the story.
The Independent is trusted by Americans across the entire political spectrum. And unlike many other quality news outlets, we choose not to lock Americans out of our reporting and analysis with paywalls. We believe quality journalism should be available to everyone, paid for by those who can afford it.
Your support makes all the difference.O2’s internet service is down, leaving customers of the network unable to get online.
The problems mean those companies that share its network – such as GiffGaff and Tesco Mobile – are also being hit by the problems.
Calls can still be made by customers despite the fact 4G data connections are broken, O2 said, though some users reported having so signal at all.
Affected phones, which may be every single device registered to the network, simply fail to show any kind of data connection and will not connect even when turned off and back on or when other workarounds are tried, according to users experiencing the problems.
Some users also suggested SMS messaging was not working, leaving them unable to send texts.
“Our technical teams are investigating reports of issues when using data,” O2 wrote on its status page. ”Voice calls are working OK. Our technical teams are investigating. We apologise for any inconvenience. Updates will be shared here as soon they are available.”
Read More: Compare providers and find the best deals with our Mobile Phone Deals page
That page itself appeared to be having issues, often failing to load.
A tool on the same page that allows users to check if the outage is happening in their area did not appear to be working, bringing up an error message saying that the system was having “technical problems” but that “engineers have been notified”.
The problems were happening across the UK, according to the website Down Detector.
O2’s Twitter account spent the morning replying to users who were having issues with data. The messages made clear they were aware of the issues, said they were being fixed, and apologised for any problems caused.
Join our commenting forum
Join thought-provoking conversations, follow other Independent readers and see their replies
Comments