Lloyds app down: Internet banking hit by technical problems as Virgin Money, Nationwide and NatWest users complain of issues

Andrew Griffin
Monday 02 September 2024 05:01 EDT
Comments
Lending giant Lloyds will now allow first-time buyers to borrow up to 5.5 times their income, in moves to help people onto the property ladder (Stefan Rousseau/PA)
Lending giant Lloyds will now allow first-time buyers to borrow up to 5.5 times their income, in moves to help people onto the property ladder (Stefan Rousseau/PA) (PA Archive)

Your support helps us to tell the story

From reproductive rights to climate change to Big Tech, The Independent is on the ground when the story is developing. Whether it's investigating the financials of Elon Musk's pro-Trump PAC or producing our latest documentary, 'The A Word', which shines a light on the American women fighting for reproductive rights, we know how important it is to parse out the facts from the messaging.

At such a critical moment in US history, we need reporters on the ground. Your donation allows us to keep sending journalists to speak to both sides of the story.

The Independent is trusted by Americans across the entire political spectrum. And unlike many other quality news outlets, we choose not to lock Americans out of our reporting and analysis with paywalls. We believe quality journalism should be available to everyone, paid for by those who can afford it.

Your support makes all the difference.

Lloyds customers say they are unable to get onto the bank’s online app, amid apparent technical issues.

Users of the Virgin Money, NatWest and Nationwide apps also reported problems with their internet banking platforms. All of the banks were hit by a run of complaints on tracking website Down Detector on Monday morning.

On Twitter, Lloyds said it was “aware there is an issue” and that its IT team were working to solve it.

But it also noted that there are some workarounds. Missing transactions may show if users click on the tab for this month, it suggested.

It also asked users to keep trying the app in the hope that it would start working again soon.

Join our commenting forum

Join thought-provoking conversations, follow other Independent readers and see their replies

Comments

Thank you for registering

Please refresh the page or navigate to another page on the site to be automatically logged inPlease refresh your browser to be logged in