Lloyds app down: Internet banking hit by technical problems as Virgin Money, Nationwide and NatWest users complain of issues

Your support helps us to tell the story

Support Now

Find out moreClose

As your White House correspondent, I ask the tough questions and seek the answers that matter.

Your support enables me to be in the room, pressing for transparency and accountability. Without your contributions, we wouldn't have the resources to challenge those in power.

Your donation makes it possible for us to keep doing this important work, keeping you informed every step of the way to the November election

Andrew Feinberg

White House Correspondent

Lloyds customers say they are unable to get onto the bank’s online app, amid apparent technical issues.

Users of the Virgin Money, NatWest and Nationwide apps also reported problems with their internet banking platforms. All of the banks were hit by a run of complaints on tracking website Down Detector on Monday morning.

On Twitter, Lloyds said it was “aware there is an issue” and that its IT team were working to solve it.

But it also noted that there are some workarounds. Missing transactions may show if users click on the tab for this month, it suggested.

It also asked users to keep trying the app in the hope that it would start working again soon.