iPhone X incoming call bug: Some Apple users unable to pick up phone on new handset
The problem appears to be relatively limited
Your support helps us to tell the story
From reproductive rights to climate change to Big Tech, The Independent is on the ground when the story is developing. Whether it's investigating the financials of Elon Musk's pro-Trump PAC or producing our latest documentary, 'The A Word', which shines a light on the American women fighting for reproductive rights, we know how important it is to parse out the facts from the messaging.
At such a critical moment in US history, we need reporters on the ground. Your donation allows us to keep sending journalists to speak to both sides of the story.
The Independent is trusted by Americans across the entire political spectrum. And unlike many other quality news outlets, we choose not to lock Americans out of our reporting and analysis with paywalls. We believe quality journalism should be available to everyone, paid for by those who can afford it.
Your support makes all the difference.Some iPhone users are finding themselves unable to actually pick up the phone.
A bug in the iPhone X – the new, £999 phone that was released in September – is leaving people unable to answer phone calls, according to people who are experiencing it.
When a call arrives, the phone will actually ring. But nothing wil show up on the screen, users complain, and there's no button to actually pick up the call.
Eventually, after a wait, the screen arrives and people are able to answer the phone. But that can take several seconds, potentially leaving to missed or abandoned calls.
Apple is understood to be looking into the problem, and it's still not clear why it's happening. Some report that restarting the phone fixes it for a short while – but then it will appear again, after a few phone calls.
A number of users on Apple's support forums detail the issue, which was first pointed out by the Financial Times. But the problem appears to be rare – those discussions are relatively limited, though there are some people discussing it on Twitter and Reddit.
The problem appears to be confined to the iPhone X – and doesn't happen to everyone using that phone. It's not clear whether it's the result of a bug with the hardware, the software or a combination of the two.
The bug doesn't appear to keep the calls from arriving on the phone – it still rings, and the call will be registered. In that sense it is different from the reports of antennagate, many years ago, when people complained that the phone's signal could occasionally cut out and so the call wouldn't actually make it through.
Join our commenting forum
Join thought-provoking conversations, follow other Independent readers and see their replies
Comments