BT down: Internet and email not working for thousands of users

Anthony Cuthbertson
Thursday 14 October 2021 07:40 EDT
Comments
BT users complained of internet issues on Thursday, 14 October, 2021
BT users complained of internet issues on Thursday, 14 October, 2021 (PA Archive)

Your support helps us to tell the story

From reproductive rights to climate change to Big Tech, The Independent is on the ground when the story is developing. Whether it's investigating the financials of Elon Musk's pro-Trump PAC or producing our latest documentary, 'The A Word', which shines a light on the American women fighting for reproductive rights, we know how important it is to parse out the facts from the messaging.

At such a critical moment in US history, we need reporters on the ground. Your donation allows us to keep sending journalists to speak to both sides of the story.

The Independent is trusted by Americans across the entire political spectrum. And unlike many other quality news outlets, we choose not to lock Americans out of our reporting and analysis with paywalls. We believe quality journalism should be available to everyone, paid for by those who can afford it.

Your support makes all the difference.

BT appears to be suffering an outage, with users complaining of being unable to connect to broadband internet.

Website health monitor DownDetector registered thousands of reports on Thursday morning.

Service appeared to go down at around 11am, with some users receiving a message saying their internet service provider (ISP) is down.

The Independent’s journalism is supported by our readers. When you purchase through links on our site, we may earn commission

BT customers expressed their frustrations on social media, claiming not to be able to access websites or emails.

“I can’t get on to ‘My BT’,” one wrote. “I can’t log in to the BT website for my emails, is your server system down?”

Join our commenting forum

Join thought-provoking conversations, follow other Independent readers and see their replies

Comments

Thank you for registering

Please refresh the page or navigate to another page on the site to be automatically logged inPlease refresh your browser to be logged in