4G phone network loses nearly half its speed in past year

Which? claims service is degrading

Jonathan Owen
Tuesday 04 November 2014 20:01 EST
Comments
Britain's first 4G network, EE, was launched in November 2012
Britain's first 4G network, EE, was launched in November 2012 (Getty Images)

Your support helps us to tell the story

From reproductive rights to climate change to Big Tech, The Independent is on the ground when the story is developing. Whether it's investigating the financials of Elon Musk's pro-Trump PAC or producing our latest documentary, 'The A Word', which shines a light on the American women fighting for reproductive rights, we know how important it is to parse out the facts from the messaging.

At such a critical moment in US history, we need reporters on the ground. Your donation allows us to keep sending journalists to speak to both sides of the story.

The Independent is trusted by Americans across the entire political spectrum. And unlike many other quality news outlets, we choose not to lock Americans out of our reporting and analysis with paywalls. We believe quality journalism should be available to everyone, paid for by those who can afford it.

Your support makes all the difference.

Faster speeds expected by millions of mobile phone users on 4G networks have almost halved over the past year, according to a new report by the consumer group Which?

The growing demand on mobile networks means it now takes twice as long to download something as it would have done a year ago, it says.

Average speeds at which people can download on 4G networks have fallen from 19 megabits per second (Mbps) in September 2013 to 10.16Mbps in August.

And there are big differences in coverage and speeds across the country, according to the analysis of Britain’s four mobile phone networks (EE, O2, Three and Vodafone) by Which? in conjunction with mobile coverage experts OpenSignal.

Overall, London ranks best for network coverage, with Wales the worst, according to the analysis of the 3G and 4G mobile signals of more than 39,000 people. Three offers the best 3G coverage, with Vodafone users experiencing the poorest; but when it comes to 4G, Vodafone users have the fastest speeds with Three the slowest. And in terms of actual 4G coverage, EE comes top.

While six million people are now using 4G, less than three quarters of the country has access to it. Britain’s mobile network operators aim to reach 98 per cent of the population by the end of 2015.

Richard Lloyd, the executive director of Which?, said: “We’ve looked at consumers’ real-life experiences and found big differences in service.

“We’re calling on providers to publish the reliability and speeds their networks actually achieve so people can make an informed choice before signing on the dotted line.”

Samuel Johnston, head of marketing at OpenSignal, said he hoped the report would help consumers “better understand how the networks differ in terms of speed and real-world coverage”.

A spokesperson for O2 described the report as representing “a fraction of our 23 million customers”.

“The Which? research shows O2 customers achieving over 10Mb per second on average,” the spokesperson said, adding it was fast enough to carry HD video.

Join our commenting forum

Join thought-provoking conversations, follow other Independent readers and see their replies

Comments

Thank you for registering

Please refresh the page or navigate to another page on the site to be automatically logged inPlease refresh your browser to be logged in