Dome great for service, but poor value - report
Your support helps us to tell the story
From reproductive rights to climate change to Big Tech, The Independent is on the ground when the story is developing. Whether it's investigating the financials of Elon Musk's pro-Trump PAC or producing our latest documentary, 'The A Word', which shines a light on the American women fighting for reproductive rights, we know how important it is to parse out the facts from the messaging.
At such a critical moment in US history, we need reporters on the ground. Your donation allows us to keep sending journalists to speak to both sides of the story.
The Independent is trusted by Americans across the entire political spectrum. And unlike many other quality news outlets, we choose not to lock Americans out of our reporting and analysis with paywalls. We believe quality journalism should be available to everyone, paid for by those who can afford it.
Your support makes all the difference.The troubled £758 million Millennium Dome is London's top attraction for customer service, according to an independent survey.
The troubled £758 million Millennium Dome is London's top attraction for customer service, according to an independent survey.
But the vast structure in Greenwich, south London, does less well in the value-for-money part of the survey.
As many as 91 per cent of the public rated customer service at the Dome as good or excellent, the survey from customer service consultancy company Managing the Service Business found.
This compared with figures of 78 per cent for London tourist attractions, 74 per cent for museums and only 56 per cent for historic buildings.
But only 58 per cent of the public saw the Dome as either good or excellent in terms of value for money. This compared with a 72 per cent value-for-money rating for London tourist attractions, 63 per cent for museums and 49 per cent for historic buildings.
"Despite much criticism of poor service in the Dome, our research has found that the vast majority of visitors were quick to sing its praises," said MSB's joint managing director Don Porter.
"Rather than complaining about poor service or long queues, the majority of visitors we spoke to were extremely complimentary."
Staff were praised for being helpful, informative, welcoming and friendly with many visitors declaring the whole experience to be" wonderful".
Join our commenting forum
Join thought-provoking conversations, follow other Independent readers and see their replies
Comments