Investigation launched into performance of National Highways
The Office of Rail and Road said the Government-owned company’s performance has ‘dipped in a number of areas’.
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Your support makes all the difference.An investigation has been launched into National Highways because its “performance has dipped in a number of areas”, a regulator has announced.
The Office of Rail and Road (ORR) said it is conducting the inquiry because potential risks it identified in a report in July 2023 have “materialised”, relating to issues such as the delivery of major schemes and management of assets.
National Highways is the Government-owned company responsible for motorways and major A roads in England.
The ORR believes the organisation is unlikely to meet targets relating to issues such as delays, efficiency, roadworks, user satisfaction and safety.
The regulator is also concerned about the delivery of projects in the second road investment strategy (RIS2), which runs from 2020 to 2025 and includes schemes such as the A303 Stonehenge tunnel and the Lower Thames Crossing which have been delayed.
ORR director of planning and performance Feras Alshaker said: “National Highways has generally delivered well for road users, but in recent months we have become concerned that its performance has dipped in a number of areas and issues are recurring.
“We are opening an investigation now to help ORR and National Highways achieve a common understanding of what is causing the current dip in performance, and whether it is still reasonable for us to expect the levels of performance set out in the second Road Investment Strategy.
“We can then put in place any appropriate measures before the end of this road period and set the company up for success in the next, delivering for road users and taxpayers.”
A National Highways spokesman said: “National Highways’ priority is connecting the country safely and reliably, delivering economic prosperity and a thriving environment.
“We will co-operate fully with ORR as it undertakes its investigation and look forward to receiving its recommendations.”
The promise of great journeys tomorrow should not come at an unacceptable cost for drivers today
Steve Gooding, director of motoring research charity the RAC Foundation, said: “Drivers up and down the country will have experienced roadworks on the major routes run by National Highways, and in one sense that’s a good sign: we can all see money is being spent on this vital network which the country relies on.
“However, as motorists get caught up in the disruption these projects inevitably bring, they will want reassurance that the works – whether enhancements or maintenance – are being carried out as quickly and cost-effectively as possible.
“The promise of great journeys tomorrow should not come at an unacceptable cost for drivers today.”