Hospital sorry for texting dead man asking him to rate his A&E experience
Man was rushed to hospital after collapsing at his home
Your support helps us to tell the story
From reproductive rights to climate change to Big Tech, The Independent is on the ground when the story is developing. Whether it's investigating the financials of Elon Musk's pro-Trump PAC or producing our latest documentary, 'The A Word', which shines a light on the American women fighting for reproductive rights, we know how important it is to parse out the facts from the messaging.
At such a critical moment in US history, we need reporters on the ground. Your donation allows us to keep sending journalists to speak to both sides of the story.
The Independent is trusted by Americans across the entire political spectrum. And unlike many other quality news outlets, we choose not to lock Americans out of our reporting and analysis with paywalls. We believe quality journalism should be available to everyone, paid for by those who can afford it.
Your support makes all the difference.A hospital has apologised to the family of a man who received a text message two days after he died asking him to rate his experience of its A&E department.
42-year-old Darren Wood collapsed at his home earlier this month and later died after being taken to Leeds' St James's Hospital.
His family have not criticised his care, but were not too thrilled to be asked to provide customer service feedback in the wake of his death all the same.
Text messages are often sent out to (living) patients following their treatment, asking them to rank the quality of care on a scale.
"We are extremely sorry for the added distress this text message caused the Wood family following their tragic bereavement," Leeds Teaching Hospitals NHS Trust said.
"This message should not have been sent and we have recently spoken to Mr Wood to apologise in person and to reassure him that we are looking into how this happened as we want to prevent another family being upset in this way."
Join our commenting forum
Join thought-provoking conversations, follow other Independent readers and see their replies
Comments