Stay up to date with notifications from The Independent

Notifications can be managed in browser preferences.

NatWest apologises to customers over app problems

 

Vicky Shaw
Friday 31 May 2013 07:41 EDT
Comments

Your support helps us to tell the story

From reproductive rights to climate change to Big Tech, The Independent is on the ground when the story is developing. Whether it's investigating the financials of Elon Musk's pro-Trump PAC or producing our latest documentary, 'The A Word', which shines a light on the American women fighting for reproductive rights, we know how important it is to parse out the facts from the messaging.

At such a critical moment in US history, we need reporters on the ground. Your donation allows us to keep sending journalists to speak to both sides of the story.

The Independent is trusted by Americans across the entire political spectrum. And unlike many other quality news outlets, we choose not to lock Americans out of our reporting and analysis with paywalls. We believe quality journalism should be available to everyone, paid for by those who can afford it.

Your support makes all the difference.

NatWest customers faced more frustration today as they struggled to check their money using the bank's mobile phone app.

The problems also affected customers of the Royal Bank of Scotland (RBS), which is in the same banking group.

NatWest, whose slogan is Helpful Banking, has already been forced to apologise twice over the last couple of months for problems with the app, with the most recent glitch happening only a week ago.

One Twitter user wrote "Oh yeah, it's Friday again! App broken", while another complained that problems with the app seemed to be a "weekly occurrence".

An RBS and NatWest spokeswoman said today: "We've had huge demand for our app this morning, which led to some customers experiencing the app running slowly for around half an hour.

"We apologise for the inconvenience caused."

PA

Join our commenting forum

Join thought-provoking conversations, follow other Independent readers and see their replies

Comments

Thank you for registering

Please refresh the page or navigate to another page on the site to be automatically logged inPlease refresh your browser to be logged in