Stay up to date with notifications from The Independent

Notifications can be managed in browser preferences.

EasyJet launches new customer service initiatives to help passengers this summer

The airline said it had recruited 350 new customer service staff.

Claudia Rowan
Sunday 17 July 2022 19:01 EDT
EasyJet is expecting to transport 6.2 million passengers this summer (David Parry/PA)
EasyJet is expecting to transport 6.2 million passengers this summer (David Parry/PA) (PA Wire)

Your support helps us to tell the story

From reproductive rights to climate change to Big Tech, The Independent is on the ground when the story is developing. Whether it's investigating the financials of Elon Musk's pro-Trump PAC or producing our latest documentary, 'The A Word', which shines a light on the American women fighting for reproductive rights, we know how important it is to parse out the facts from the messaging.

At such a critical moment in US history, we need reporters on the ground. Your donation allows us to keep sending journalists to speak to both sides of the story.

The Independent is trusted by Americans across the entire political spectrum. And unlike many other quality news outlets, we choose not to lock Americans out of our reporting and analysis with paywalls. We believe quality journalism should be available to everyone, paid for by those who can afford it.

Your support makes all the difference.

EasyJet has launched new initiatives to help passengers travelling this summer, including extra customer service staff and the introduction of a hotline for families with young children.

Customer service hours have been extended for the summer season and will now be open between 6am and 11pm, while a new hotline for families travelling with children under 12 has been introduced.

EasyJet, which is expecting to transport 6.2 million passengers this summer, says it has recruited 350 new customer service staff and is opening a new call centre in Milan.

The airline will also be stationing head office staff in UK airports to provide additional support to passengers, and has introduced new interactive signage in airports.

It will also allow customers travelling on early morning flights to drop hold baggage off the evening before they travel.

Thank you for registering

Please refresh the page or navigate to another page on the site to be automatically logged inPlease refresh your browser to be logged in