Student help lines attacked
Your support helps us to tell the story
From reproductive rights to climate change to Big Tech, The Independent is on the ground when the story is developing. Whether it's investigating the financials of Elon Musk's pro-Trump PAC or producing our latest documentary, 'The A Word', which shines a light on the American women fighting for reproductive rights, we know how important it is to parse out the facts from the messaging.
At such a critical moment in US history, we need reporters on the ground. Your donation allows us to keep sending journalists to speak to both sides of the story.
The Independent is trusted by Americans across the entire political spectrum. And unlike many other quality news outlets, we choose not to lock Americans out of our reporting and analysis with paywalls. We believe quality journalism should be available to everyone, paid for by those who can afford it.
Your support makes all the difference.Students who call university "hot lines" looking for places cannot always expect good advice or even basic courtesy, according to research published yesterday.
A third of the people answering phones during clearing this year were unhelpful or incompetent, and one in six was not even polite, anonymous calls to 151 universities and colleges showed.
At Riley Advertising, one of the biggest university recruitment agencies, found that two of those called had printed the wrong phone number for their help lines.
Of 22 who offered to send specific details of courses, only one did so. Almost half failed to identify themselves properly when answering the phone.
Join our commenting forum
Join thought-provoking conversations, follow other Independent readers and see their replies
Comments