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Santander to close 111 bank branches by end of August

Lender to shut a fifth of its remaining branches but says most workers will be offered new roles

Ben Chapman
Thursday 25 March 2021 08:38 EDT
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Santander says branch transactions fell by a third over the two years before the pandemic and halved again in 2020
Santander says branch transactions fell by a third over the two years before the pandemic and halved again in 2020 (AFP/Getty)

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Santander will close around a fifth of its branches by the end of August with around 5,000 staff to be offered new roles.

The bank said 111 branches will shut in response to a fall in over-the-counter transactions, as customers increasingly use online services.

Branch transactions fell by a third over the two years before the pandemic and halved again in 2020, Santander said.

Mobile and online transactions have been growing by 20 per cent each year, with almost two-thirds of transactions now digital.

Santander’s announcement marks the latest in a series of branch closures by major high street banks. A total of 368 branches closed their doors permanently last year, and according to Which?, Barclays shut the most with 105, followed by TSB with 95.

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Which? and other consumer groups have warned that the rapid disappearance of the UK’s banking network risks harming vulnerable groups who rely on access to cash and in-branch services.

Santander pointed out that most of the branches being closed are less than three miles from another Santander branch, and the furthest is five miles.

The lender said it expects to find alternative roles for a significant number of staff affected by the announcement.

The Communication Workers Union said it had reached an agreement with Santander on new ways of working which will preserve jobs and avoid compulsory redundancies.

National officer Sally Bridge said: “Recent membership surveys have indicated a desire from a large majority of those currently working from home for flexibility to continue after the pandemic, and this agreement achieves that for the majority of employees affected by these changes.

“Ultimately, however, faced with the proposals of site closures and consolidations, the deal we’ve negotiated has avoided compulsory redundancies by giving individuals genuine options, crucially protecting our most vulnerable members for whom dual-location arrangements were not suitable on account of their exceptional circumstances.

“Santander deserves credit for recognising its responsibilities to its employees, and I hope other employers follow the moral lead the bank has taken in what is likely to be one of the first of many far-reaching corporate readjustments to the post-Covid world of work.”

Adam Bishop, head of branches at Santander, said: “Branch usage by customers has fallen considerably over recent years so we have made the difficult decision to consolidate our presence in areas where we have multiple branches relatively close together.

“We will provide every support to customers of closing branches to find alternative ways to bank with us that best suit their individual needs.”

Full list of branches to be closed

Arnold - 12 August 2021

Ashby-de-la-Zouch - 29 July 2021

Ashford Church Road - 5 August 2021

Balham High Road - 24 June 2021

Banstead High Street - 1 July 2021

Barking - 12 August 2021

Beckenham - 12 August 2021

Bethnal Green - 15 July 2021

Bingley Main Street - 1 July 2021

Birmingham Erdington - 29 July 2021

Bishopsgate - 24 June 2021

Blaby - 1 July 2021

Bletchley - 8 July 2021

Bramhall - 5 August 2021

Brighouse Commercial Street - 15 July 2021

Brighton London Road - 1 July 2021

Bristol Bedminster - 29 July 2021

Camberwell - 29 July 2021

Castleford Carlton Street - 29 July 2021

Catford - 8 July 2021

Cheadle - 8 July 2021

Chelsea Kings Road - 8 July 2021

Chester-le-Street - 8 July 2021

Chingford Old Church Road - 1 July 2021

Chiswick - 15 July 2021

Chorlton-cum-Hardy - 8 July 2021

Clifton Whiteladies Road - 15 July 2021

Cobham - 12 August 2021

Cosham - 12 August 2021

Coulsdon - 29 July 2021

Dagenham - 15 July 2021

Dalkeith - 22 July 2021

Dalston - 12 August 2021

Darwen - 12 August 2021

Dewsbury - 12 August 2021

Dudley Merryhill - 24 June 2021

Edinburgh Morningside Road - 29 July 2021

Enfield Hertford Road - 5 August 2021

Finchley High Road - 24 June 2021

Fulham - 5 August 2021

Glasgow Kilmarnock Road - 8 July 2021

Glasgow Sauchiehall Street - 24 June 2021

Gosforth - 29 July 2021

Grays - 29 July 2021

Halesowen - 22 July 2021

Hanover Square - 1 July 2021

Harborne High Street - 5 August 2021

Harold Hill - 22 July 2021

Harpenden - 22 July 2021

Hatfield - 1 July 2021

Hayes Station Road - 8 July 2021

Haywards Heath - 1 July 2021

Hempstead Valley - 24 June 2021

High Holborn - 8 July 2021

Hinckley - 29 July 2021

Horsforth - 5 August 2021

Hounslow Bath Road - 15 July 2021

Huyton - 8 July 2021

Hyde Market Place - 15 July 2021

Leatherhead - 12 August 2021

Leeds Crossgates - 15 July 2021

Leicester Horsefair Street - 15 July 2021

Leicester Narborough Road - 8 July 2021

Leigh-on-Sea - 5 August 2021

Letchworth - 5 August 2021

Leytonstone - 12 August 2021

London Bridge - 15 July 2021

Long Eaton - 5 August 2021

Lytham Clifton Street - 22 July 2021

Margate - 22 July 2021

Marlow - 1 July 2021

Mill Hill - 15 July 2021

Moorgate - 1 July 2021

Morecambe - 5 August 2021

Nelson - 29 July 2021

New Malden - 22 July 2021

Newcastle-under-Lyme - 15 July 2021

Norbury - 1 July 2021

Oadby - 22 July 2021

Oxford Headington - 12 August 2021

Petts Wood - 5 August 2021

Pinner - 8 July 2021

Plymstock - 5 August 2021

Poulton-le-Fylde - 12 August 2021

Putney - 29 July 2021

Rickmansworth - 1 July 2021

Runcorn - 1 July 2021

Sale - 22 July 2021

Shepherds Bush - 22 July 2021

South Harrow - 22 July 2021

Southampton Bitterne Road - 5 August 2021

Southampton Shirley - 8 July 2021

Southgate - 22 July 2021

Strand - 24 June 2021

Surbiton - 29 July 2021

Swinton - 1 July 2021

Syston - 24 June 2021

Twickenham - 1 July 2021

Upper Edmonton - 29 July 2021

Walkden - 24 June 2021

Wallasey - 22 July 2021

Welling - 22 July 2021

Wembley Preston Road - 29 July 2021

West Wickham - 15 July 2021

West Worthing - 15 July 2021

Weybridge - 15 July 2021

Wibsey - 24 June 2021

Wickford - 8 July 2021

Windsor - 5 August 2021

Winton - 22 July 2021

Wokingham - 8 July 2021

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