Cable firms renew BT dirty tricks row
Your support helps us to tell the story
From reproductive rights to climate change to Big Tech, The Independent is on the ground when the story is developing. Whether it's investigating the financials of Elon Musk's pro-Trump PAC or producing our latest documentary, 'The A Word', which shines a light on the American women fighting for reproductive rights, we know how important it is to parse out the facts from the messaging.
At such a critical moment in US history, we need reporters on the ground. Your donation allows us to keep sending journalists to speak to both sides of the story.
The Independent is trusted by Americans across the entire political spectrum. And unlike many other quality news outlets, we choose not to lock Americans out of our reporting and analysis with paywalls. We believe quality journalism should be available to everyone, paid for by those who can afford it.
Your support makes all the difference.Cable operators resumed their bitter attack on BT last night, accusing the telecoms giant of continuing a controversial dirty tricks campaign aimed at winning back customers, writes Mathew Horsman.
According to information gathered by the Cable Communications Association, seven fresh complaints of improper tele-marketing have been recieved, and these will be sent to Oftel, the regulator, today or tomorrow.
In addition, several cable operators, including Bell Cablemedia, have unearthed complaints that cable customers were given misinformation by BT tele-marketers, as part of the Win Back campaign.
Julie Chobrzynska, a former trainer at BT's Win Back operation in Bristol, said yesterday: "Staff did tell customers they would not be able to get a telephone directory service if they remained with cable."
Oftel cleared BT of any wrong-doing in a report published last month. However, the watchdog said last night it would look into the new allegations, as part of its investigation into claims by Which? magazine that Win Back staff have routinely misinformed cable customers over comparisons between cable and BT.
A BT spokeswoman said: "We are concerned by further allegations and will investigate."
Join our commenting forum
Join thought-provoking conversations, follow other Independent readers and see their replies
Comments