Apple iPhone 6s and 6s Plus battery percentage may be wrong, leading devices to shut down while appearing fully charged

Apple said that it is looking to fix the problem, but has offered a temporary fix in the meantime

Andrew Griffin
Monday 18 January 2016 08:02 EST
Comments
(PHILIPPE HUGUEN/AFP/Getty Images)

Your support helps us to tell the story

From reproductive rights to climate change to Big Tech, The Independent is on the ground when the story is developing. Whether it's investigating the financials of Elon Musk's pro-Trump PAC or producing our latest documentary, 'The A Word', which shines a light on the American women fighting for reproductive rights, we know how important it is to parse out the facts from the messaging.

At such a critical moment in US history, we need reporters on the ground. Your donation allows us to keep sending journalists to speak to both sides of the story.

The Independent is trusted by Americans across the entire political spectrum. And unlike many other quality news outlets, we choose not to lock Americans out of our reporting and analysis with paywalls. We believe quality journalism should be available to everyone, paid for by those who can afford it.

Your support makes all the difference.

Some iPhones can fail to update their battery percentage, meaning that the phone might show as being full but in fact be about to run out of battery.

The problem affects the iPhone 6s and 6s Plus, Apple said. It can be fixed with a temporary solution but the company is working on something more permanent, it has said.

The phones can be thrown out when their users are travelling through time zones, or when the time on the phone is manually changed, according to an Apple support document.

It can be fixed by restarting the phone and then heading to the Settings app. From there, users can pick “General”, then “Date & Time” and check that “Set Automatically” is turned on.

The company says if the problem continues when users didn’t change the time or time zone then they should get in touch with Apple support.

Apple’s support page says that it is “aware of this issue and is investigating the cause and a solution”.

Join our commenting forum

Join thought-provoking conversations, follow other Independent readers and see their replies

Comments

Thank you for registering

Please refresh the page or navigate to another page on the site to be automatically logged inPlease refresh your browser to be logged in