Trainline shrugs off strike impact as ticket demand booms

Net ticket sales rose by 72% to £4.3 billion for the year to February 28, which it added was 16% above pre-pandemic levels.

Henry Saker-Clark
Thursday 04 May 2023 07:44 EDT
Southeastern trains in sidings at Ramsgate station in Kent, as services are disrupted due to members of the Rail, Maritime and Transport union (RMT) taking strike action in a long-running dispute (Gareth Fuller/PA)
Southeastern trains in sidings at Ramsgate station in Kent, as services are disrupted due to members of the Rail, Maritime and Transport union (RMT) taking strike action in a long-running dispute (Gareth Fuller/PA) (PA Wire)

Your support helps us to tell the story

From reproductive rights to climate change to Big Tech, The Independent is on the ground when the story is developing. Whether it's investigating the financials of Elon Musk's pro-Trump PAC or producing our latest documentary, 'The A Word', which shines a light on the American women fighting for reproductive rights, we know how important it is to parse out the facts from the messaging.

At such a critical moment in US history, we need reporters on the ground. Your donation allows us to keep sending journalists to speak to both sides of the story.

The Independent is trusted by Americans across the entire political spectrum. And unlike many other quality news outlets, we choose not to lock Americans out of our reporting and analysis with paywalls. We believe quality journalism should be available to everyone, paid for by those who can afford it.

Your support makes all the difference.

Trainline has hailed bumper train ticket sales for the past year as the booking platform shrugged off the impact of UK rail strikes.

Shares in the company shot higher in early trading after sales leapt by almost three-quarters.

Net ticket sales rose by 72% to £4.3 billion for the year to February 28, which it added was 16% above pre-pandemic levels.

It brought group revenues to £327 million, up 74% year-on-year, amid growth in the UK and international markets.

Jody Ford, chief executive of Trainline, told the PA news agency that it has also enjoyed “really strong demand” over more recent weeks as traveller numbers continue to recover.

He said: “We have seen commuters coming in more frequently, people more regularly travelling through the weak as cities have become busier after Covid.

“I think people are also considering the sustainability of train travel instead of using their car for journeys and I think that will continue.

“But I think people are specifically using the platform because we’ve invested in it to make it has helpful to customers as possible, giving them all the information they need for journeys and getting a good deal on tickets.”

Nevertheless, growth comes amid continued pressure from rail strikes which had an impact upon travellers throughout the financial year and is set to continue.

Members of the Rail, Maritime and Transport union (RMT) will walk out on May 13, the date of the Eurovision Song Contest final, in its next planned strike.

Mr Ford said the group estimates that strike action hits net ticket sales by “£5 million to £6 million” a day.

The company swung to an operating profit of £28 million for the past year, rising from a £10 million loss.

Mr Ford added: “Trainline is building great momentum, delivering a record operating performance this year, selling about 200 million train tickets across Europe, and expecting further strong growth in the year ahead.”

Brokers at Peel Hunt upgraded Trainline stock as a result on Thursday.

James Lockyer, technology analyst at Peel Hunt, said: “The uncertainty of Great British railways, strikes, and commission rates has weighed on the share price for too long.

“Trainline is resolutely executing its strategy, providing innovative tech for clients to power the railway revolution of the 21st century.”

Trainline shares were 31.2% higher at 270.5p on Thursday.

Thank you for registering

Please refresh the page or navigate to another page on the site to be automatically logged inPlease refresh your browser to be logged in