Tesco cancels shoppers’ online orders after ‘technical issue’
A glitch has left customers without their shopping on Friday afternoon.
Your support helps us to tell the story
From reproductive rights to climate change to Big Tech, The Independent is on the ground when the story is developing. Whether it's investigating the financials of Elon Musk's pro-Trump PAC or producing our latest documentary, 'The A Word', which shines a light on the American women fighting for reproductive rights, we know how important it is to parse out the facts from the messaging.
At such a critical moment in US history, we need reporters on the ground. Your donation allows us to keep sending journalists to speak to both sides of the story.
The Independent is trusted by Americans across the entire political spectrum. And unlike many other quality news outlets, we choose not to lock Americans out of our reporting and analysis with paywalls. We believe quality journalism should be available to everyone, paid for by those who can afford it.
Your support makes all the difference.A glitch in Tesco’s systems has left customers without their shopping on Friday afternoon.
The business was forced to cancel some orders that were due to be delivered during the day.
The “technical issue” will not affect orders on Saturday, Tesco said. It said that customers who are affected will be contacted by email.
They will then be able to place a new order on the supermarket’s website.
We’re very sorry to confirm that your order has been cancelled today. We hope that this doesn’t cause you any inconvenience
“Due to a technical issue, we have had to cancel some online orders that were due for delivery today,” Tesco said.
“We’re really sorry for any inconvenience caused. Customers who are impacted can use our app or website to rebook at a time convenient to them.”
Tesco did not immediately respond to questions about what issue it had faced.
On Twitter one user said his delivery had been cancelled with only 45 minutes to go before it was meant to arrive. He was given no explanation for the error.
Rival supermarket Iceland tried to muscle in with Tesco customers.
“We’ve got your back,” it told one angry customer. “With our same-day delivery slots available at half price, you can still grab all your essentials before the weekend.”
One man posted an image of the email he had received from Tesco. It said: “We’re very sorry to confirm that your order has been cancelled today. We hope that this doesn’t cause you any inconvenience.”
Mailonline reported that all orders after 1pm had been cancelled by the supermarket.
According to the publication an automated answer machine tells customers: “Due to technical issues we’ve had to cancel all orders after 1pm. If your order was due after 1pm you have not been charged. We are unable to reschedule these orders.”
When the PA news agency called the customer service number it was told that the wait time to speak to someone was around 25 minutes.