Outsourcing firm Capita says ‘no evidence’ data compromised by cyber incident
The company, which is a major contractor for local authorities, said the incident on Friday caused ‘disruption’ to some services.
Your support helps us to tell the story
From reproductive rights to climate change to Big Tech, The Independent is on the ground when the story is developing. Whether it's investigating the financials of Elon Musk's pro-Trump PAC or producing our latest documentary, 'The A Word', which shines a light on the American women fighting for reproductive rights, we know how important it is to parse out the facts from the messaging.
At such a critical moment in US history, we need reporters on the ground. Your donation allows us to keep sending journalists to speak to both sides of the story.
The Independent is trusted by Americans across the entire political spectrum. And unlike many other quality news outlets, we choose not to lock Americans out of our reporting and analysis with paywalls. We believe quality journalism should be available to everyone, paid for by those who can afford it.
Your support makes all the difference.Outsourcing firm and Government contractor Capita has said there is “no evidence” that any data was compromised after a cyber incident last week left staff unable to access systems.
The company, which is a major contractor for local authorities, said the incident on Friday caused “disruption” to some services provided to clients.
It is understood that companies that use Capita for call centre services, such as O2, were affected by the incident.
Local authorities, such as Barnet Council in London, also reported that the IT issue impacted some customer service lines.
The issue was limited to parts of the Capita network and there is no evidence of customer, supplier or colleague data having been compromised
On Monday, Capita said the IT failure primarily affected “access to internal Microsoft Office 365 applications”.
The firm added: “This caused disruption to some services provided to individual clients, though the majority of our client services remained in operation.”
The group’s security monitoring “swiftly alerted” it to the incident and technical crisis management protocols were then put in place, it said.
“Immediate steps were taken to successfully isolate and contain the issue,” the group added, in a statement to the stock market.
“The issue was limited to parts of the Capita network and there is no evidence of customer, supplier or colleague data having been compromised.”
It has now restored Capita staff access to Microsoft Office 365 and is “making good progress” in restoring remaining client services.