Food delivery apps urged to reform after reports of children working as riders

Deliveroo, Just Eat and Uber Eats couriers have self-employed status and can therefore get others to deliver for them.

Ted Hennessey
Tuesday 14 November 2023 05:09 EST
Food delivery giants have been urged to reform their policies (David Davies/PA)
Food delivery giants have been urged to reform their policies (David Davies/PA) (PA Wire)

Your support helps us to tell the story

From reproductive rights to climate change to Big Tech, The Independent is on the ground when the story is developing. Whether it's investigating the financials of Elon Musk's pro-Trump PAC or producing our latest documentary, 'The A Word', which shines a light on the American women fighting for reproductive rights, we know how important it is to parse out the facts from the messaging.

At such a critical moment in US history, we need reporters on the ground. Your donation allows us to keep sending journalists to speak to both sides of the story.

The Independent is trusted by Americans across the entire political spectrum. And unlike many other quality news outlets, we choose not to lock Americans out of our reporting and analysis with paywalls. We believe quality journalism should be available to everyone, paid for by those who can afford it.

Your support makes all the difference.

Food delivery giants have been urged to reform policies which allow riders to lend their accounts to others amid reports of children being able to work for them.

Deliveroo, Just Eat and Uber Eats couriers have self-employed status and can therefore get others to deliver for them, but are responsible for checking they are legally allowed to work.

This reportedly enables children to work as delivery riders, despite 18 being the minimum age, as “substitute” couriers are not verified by the apps.

Immigration minister Robert Jenrick, who is chairing a meeting with representatives of the three firms on Tuesday morning, said the policy of substitution was “perpetuating and enabling illegal working in our country”.

The BBC found social media users selling or renting their accounts online, and reported that a 17-year-old boy died while working as a Deliveroo rider.

Mr Jenrick told the BBC: “This is not a victimless activity, we’ve seen a young person die when he was doing a job that he shouldn’t have been doing.”

He called for reforms so that substitute riders would also be verified by the apps, not by the account holder.

All three apps said riders must pass background checks and have the right to work in the UK, adding they remove couriers who cannot lawfully do so.

A Deliveroo spokesperson said: “We take our responsibilities extremely seriously. We have introduced facial recognition technology and we continue to work in close collaboration with the relevant authorities to support their efforts in this area.”

An Uber Eats spokesperson said: “We understand that there are concerns around this issue, and we are working closely with the Government and want to find a solution.”

A Just Eat spokesperson said: “We have high standards and a robust criteria in place for couriers delivering on behalf of Just Eat.”

Thank you for registering

Please refresh the page or navigate to another page on the site to be automatically logged inPlease refresh your browser to be logged in